Returns & Refunds

Return & Refund Policy

Last Updated: October 22, 2026

At BYWOODI, we want you to feel confident with your purchase. If you're not completely satisfied with your order, you may request a return within 14 days of receiving your order.

Returns

To request a return, please contact our customer support team at:

SUPPORT@BYWOODISTORE.COM

Please include your order number and the reason for your return.

Our customer support team will review your request and provide you with the appropriate return address and return instructions.

Please do not send your return before contacting us. Returns sent without prior instructions may not be accepted or may experience processing delays.

To be eligible for a return, the item must be:

Returned within 14 days of delivery
In its original condition
Unused and undamaged
Returned with its original packaging and accessories, where applicable

Items that show signs of use, damage, or alteration may not be eligible for a refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping method when returning your order. BYWOODI is not responsible for returned packages that are lost in transit.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at SUPPORT@BYWOODISTORE.COM as soon as possible.

Please include your order number and clear photos of the item and packaging so our team can review the issue.

If the issue is confirmed, we will work with you to provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and display the refund after it has been issued.

Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.